CONTACT THEO MARCOPOULOS
DISCUSS YOUR GOALS
Tell me what you would like to work on and when you would like to train.
FROM INQUIRY TO APPOINTMENT
WHAT HAPPENS NEXT?
1. Share your request
2. Discuss the fit
3. Confirm the details
Tell me your goal, preferred service and schedule. A single appointment, a short stay or ongoing coaching can be discussed.
We discuss suitable coaching options, availability and practical details, including location or your online time zone.
Any appointment is confirmed separately after we agree on the service, time, location and price.
Training at your location
Available equipment and coaching access are confirmed beforehand. I use equipment available on site and do not bring equipment.
Swimming lessons and aqua fitness
A suitable pool and permission for coaching are confirmed before scheduling.
EXISTING CLIENTS & MEMBERS
MEMBER & PROGRAM ACCESS
Sign in to the account linked to your program or membership. Find your French program, open THEO LABS or ask for help with access.
An account and a purchased program are separate. Your access depends on the program or membership you joined.
WHAT WOULD YOU LIKE TO OPEN?
Your French program
Use the program link supplied when you joined or purchased. Sign in with the same account. The catalog can help you locate a program, but your access remains linked to your enrollment.
THEO LABS
Our THEO LABS community and program material remain in French. Group content is available to members with the relevant access. If you received a group invitation, use it with the account linked to your membership.
Your live Online Coaching sessions
Live one-to-one coaching appointments are arranged with Theo. Use your agreed appointment details for the video session. Buying live coaching does not automatically enroll you in a French program or THEO LABS.
ALREADY JOINED? START HERE
1. Use the right account
Use the email and sign-in method associated with your purchase or enrollment. If you previously used a social sign-in option, use that option if it is still available.
2. Open the relevant program or group
Follow the link in your confirmation or invitation. You can also use the program or subscription options available in your member menu. The labels may be French.
3. Ask us to check missing access
If you already paid but see a join or payment prompt, contact Theo before buying again. We can review the account, enrollment, invitation and access period involved.
SIGN-IN & ACCESS QUESTIONS
I forgot my password.
Choose the password-recovery option on the login screen. It may read “Forgot password?” or “Mot de passe oublié ?”. Use the email linked to your account. Check your spam folder if a recovery message does not appear.
I can sign in but cannot see my program.
Check the account used for your purchase, the program link and the access period in your offer. A site account alone does not grant access to every program. If you believe access is missing, email Theo with the program name and purchase details.
THEO LABS still asks me to join.
Check for a group invitation and make sure you are using the account linked to your membership. Some group access needs an invitation or approval. You do not need to change a private profile to public just to ask for help.
I cannot use my old login email.
Contact Theo so the account and purchase can be reviewed through an appropriate verification process. Avoid creating another account to recover access; it may leave your purchase linked to the original account.
Are the programs available in English?
The existing programs and THEO LABS material are in French. These English instructions help you find and manage access. For individual live coaching in English, use the Online Coaching page.
SUBSCRIPTIONS & ACCOUNT CHANGES
If your purchase is a subscription, use the cancellation route supplied with that offer. A subscriptions area may be available in your member menu. Contact Theo if you need help locating the correct subscription or confirming its status.
Check when cancellation takes effect and what remaining access your offer includes. Signing out, stopping use of a program or deleting an account is separate from stopping recurring billing. Refund questions are reviewed under the relevant terms and applicable rights.
For account or data-deletion requests, contact Theo and confirm the effect on any paid access and active subscription.
LET US HELP YOU FIND YOUR ACCESS
Email theo@t-nice.com with the details needed to locate the issue:
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The email associated with your account or purchase.
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The program or membership name and approximate purchase date.
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What you are trying to open and the message you see.
Do not send your password, verification code, reset link, full card details or medical records. If a screenshot helps, hide unrelated personal and payment information.
An access-help request starts a review. It does not automatically change a purchase, renew a plan or grant access.